Payment Terms

1. Definitions

Any capitalised terms used in these Payment Terms will have the same meaning as the Trade Business User Agreement, unless otherwise defined.

Membership Plan: the type of membership selected by you to access the Services;

Minimum Term: the minimum period of time which you commit to paying the Membership Fee;

Membership Fee: the periodic payment specified in the Membership Plan (which may be monthly, quarterly or annually as specified in the applicable Membership Plan);

Minimum Term Membership Plan: a Membership Plan which is subject to a Minimum Term

Tariff Period: the period of time covered by the Membership Fee (for example, if you sign up for an annual membership plan paid on a monthly basis, the Tariff Period is one month).

Renewal Date: the date immediately following the end of the Tariff Period, or if a Minimum Term Membership Plan is selected, the Minimum Term.

2. Our fees

Use of the Service is free for members of the public sourcing a provider. For Cosmetic Repair Providers we charge a Membership Fee to access the Service.

Membership Fees

When you sign up to use the Service you will be asked to select a Membership Plan. Some Membership Plans are subject to a 12 month Minimum Term, which means that you commit to paying the Membership Fee for the minimum period of time specified in the applicable Membership Plan. The Pay per Month plan is a running Direct Debit per month.

3. Bills and payments

We accept payments by credit or debit card only. We reserve the right to obtain validation of your credit or debit card details before we allow you to use the Service. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically using continuous payment authorities. Statements are sent to you monthly in arrears, which set out the total amount you have paid to us for Membership Fees and to purchase Lead Credits in the previous month. Statements are sent to you by email and may be accessed at any time via your account.

All memberships will automatically renew on the Renewal Date unless you notify us at least 5 working days in advance of the Renewal Date that you do not want to renew your Membership Plan. (This timeframe is required to process any changes to your MSR account). The Membership Fee will be taken on your Renewal Date.

We take your personal privacy and financial security extremely seriously – see our Privacy Policy for more information.

4. Payment terms

When paying bills, it’s important that your card details are valid and that you have sufficient funds available. You can update your payment details when making any purchase via our secure website. Your Membership Fee for the applicable Tariff Period will be taken automatically by us using continuous payment authorities on the first day of each Tariff Period.

In the event that a payment fails we’ll ask you to provide updated payment details or make arrangements to pay via an alternative method. We may temporarily suspend your account until payment is made. We reserve the right to cancel your membership and instruct a debt recovery agency or solicitor, should the outstanding amounts not be paid within 30 days of the payment due date. This may result in the addition of statutory late payment

5. Refunds and cancellations

Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card, In the event we find a payment has been taken in error we’ll refund the amount promptly to your credit or debit card.

You can cancel your membership in accordance with these Payment Terms. You may cancel your membership within the first 14 days of your membership (“Cooling-Off Period“) in which case you will receive a refund of any Membership Fees paid.

If you want to cancel you membership after the Cooling-Off Period you must provide not less than 30 days notice to us. Other than as expressly set out in these Payment TermS, all refunds are at our sole discretion. You acknowledge that we are only able to offer the Membership Fees and other benefits applicable to Minimum Term Membership Plans by making these Membership Plans available on a fixed term basis. If you have selected a Minimum Term Membership Plan and you exercise your right to cancel your membership under this paragraph, we are entitled to invoice you for Membership Fees to cover the period from the date of cancellation until expiry of the Minimum Term and you agree to pay the invoiced amount within 14 days of the date of invoice.

We reserve the right to review our fees from time to time. Any changes to these Payment Terms will be posted on this Website. If we increase our Membership Fees we will give you 14 days notice before the increased Membership Fee takes effect. If we increase the Membership Fees, provided you write to us before the increase takes effect stating that you wish to cancel your membership:

  • if you have pre-paid for a period of Service extending beyond the cancellation date, we shall refund you a pro-rata amount in respect of the pre-paid Membership Fee for that period (less any reasonable administration fee) and
  • if you have selected a Minimum Term Membership Plan, you will not have to pay Membership Fees to cover the period from the date of cancellation until expiry of the Minimum Term.